ITC Infotech Freshers Recruitment 2021 | Software Engineer | Apply Now

ITC Infotech Freshers Recruitment 2021 –  Software Engineer

About the Role

  • Job Category      :   Private jobs
  • Job Role      :   Software Engineer
  • Qualification      :   BE, B.Tech
  • Total Vacancy    :   Various
  • Experience :   0-1 Years
  • Job Location      :   Bangalore
  • Salary                   :   As per norms

Detailed Job Description For ITC Infotech Freshers Recruitment 2021:

  • Provide Level 1 support for end user issues and convey resolutions to end user queries

  • Properly escalate unresolved queries to the next level of support
  • Log, Track, Route and redirect problems to the correct resources
  • Single point of contact for the end users related to Issues/Requests
  • Act as an interface between the third party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
  • Resolution of Service Incidents and Service Requests that required onsite intervention
  • Provide Remote resolution to issues/queries where applicable
  • Ensure proper recording, documentation and closure
  • Manage and maintain Knowledge management system to update self and team knowledge

    Job Qualification and Skills Required for ITC Infotech Freshers Recruitment 2021:

    • Has experience in working with ITSM based ticketing tools (Remedy, Service Now)
    • Working knowledge of helpdesk software, database and remote control tools
    • Basic Understanding of Windows Active directory and office 365 to troubleshoot simple issues related to folder access, outlook mails etc.
    • Basic understanding of VDI and Citrix tools
    • Understanding of printer functionalities
    • Understanding of different hardware and OS (Desktop, Laptop, IPAD, MAC)
    • Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
    • Basic knowledge in simple networking issues (like connecting to internet, network etc.)
    • Basic knowledge in different mobile applications
    • Ability to multitask in critical situations and provide Proactive and Predictive support
    • Proficient in English language and excellent ability to understand and converse  with International Client

    How to Apply Genpact Freshers Recruitment 2021:

    • Eligible candidates are requested to click Apply Link ( Link on bellow).
    • This link open new tab on your browser
    • Read carefully above page and find apply button during this page
    • Fill all of your academic qualifications, skill experience and other mandatory details.
    • Upload your Resume or CV.
    • Check the small print before submitting.
    • If you’re shortlisted it’ll be shared through email or call
    • Interview and Venue details also are going to be shared to shortlisted candidates through email.
    • Most of the recruiter Interviews conducted through MS-Teams, Zoom and Google meet platform.


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